Pool Training Services is committed to providing an efficient and high standard of service to all.
We continually work to achieve a high level of service by maintaining quality assurance standards which are compliant with regulatory requirements. It is our aim to ensure that all courses will be delivered as advertised and/or agreed with the venue, we will ensure both tutor and venue are suitable and assessment outcomes are fair, consistent and reliable.
Pool Training Services operate a cancellation policy for the late cancellation of candidates attending the course and charges will be applied as detailed below.
In the event of late cancellations, the following charges will apply –
- If the cancellation notice is between 27 – 14 days there would be a 25% charge of the total invoice charged.
- If the cancellation notice is between 13 -8 days there would be 50% charge of the total invoice.
- If the cancellation notice is 7 days or less the full value of the invoice will be applied.
For further information please call Colin on 07989 422225 or 01768 840503 or e-mail firstname.lastname@example.org