Purpose

Pool Training Services is committed to providing an efficient and high standard of service to all.

We continually work to achieve a high level of service by maintaining quality assurance standards which are compliant with regulatory requirements. It is our aim to ensure that all courses will be delivered as advertised and/or agreed with the venue, we will ensure both tutor and venue are suitable and assessment outcomes are fair, consistent and reliable.

Pool Training Services operate a cancellation policy for the late cancellation of candidates attending the course and charges will be applied as detailed below.

Policy

In the event of late cancellations, the following charges will apply –

  • If the cancellation notice is between 27 – 14 days there would be a 25% charge of the total invoice charged.
  • If the cancellation notice is between 13 -8 days there would be 50% charge of the total invoice.
  • If the cancellation notice is 7 days or less the full value of the invoice will be applied.

 

For further information please call Colin on 07989 422225 or 01768 840503 or e-mail info@pooltrainingservices.co.uk